Lost & Found
Left something behind on a bus booked through SetuRa? Tell us as soon as you can. Reports made within 24 hours of your journey are prioritised, while the bus is more likely to be available for a search.
From Report to Return
- 01
Report it
Send a report with your booking details as soon as you notice the loss.
- 02
Get a reference
We register your complaint and send you a reference number.
- 03
Bus is searched
We verify your booking and ask the bus operator to search the vehicle.
- 04
Verify & collect
If found, you collect it after proving it belongs to you.
SetuRa is a technology platform, and buses are run by independent operators who search for and hold recovered items. Registering a report does not guarantee that an item will be found or returned.
What Did You Lose?
Every report is placed in one of ten categories. Items marked for enhanced verification need stronger proof of ownership before they are released.
Category A: Ordinary personal articles
Everyday items such as clothing, umbrellas, bottles or accessories. Describe the item and where you last saw it.
Category B: Luggage, bags and baggage
Suitcases, backpacks and handbags. Tell us the colour, size, brand and any tags or markings.
Category C: Electronic and digital devices
Phones, laptops, tablets, cameras, smartwatches and headphones. Share the model, colour and serial or IMEI number. We will never ask for passwords, OTPs or UPI PINs.
- Enhanced verification
Category D: High-value articles
Jewellery, watches and other valuable items. An invoice, receipt or photo helps us verify ownership.
- Enhanced verification
Category E: Personal and official documents
ID cards, passports, licences and certificates. You may also need to contact the issuing authority to block or replace them.
- Enhanced verification
Category F: Cash and financial instruments
Cash, bank cards and cheques. SetuRa does not value, replace or reimburse reported cash or instruments.
Category G: Perishable and temperature-sensitive articles
Food, flowers and medicines needing cold storage. These may spoil, and preservation cannot be guaranteed.
- Enhanced verification
Category H: Hazardous, prohibited or suspicious articles
Do not touch or move it. If anyone is in danger, call 112. These are handled with the police or authorities.
- Enhanced verification
Category I: Alleged theft, tampering or damage
If you believe an item was stolen, opened or damaged, tell us what happened. Serious matters may be referred to the police.
- Enhanced verification
Category J: Disputed or competing ownership claims
When more than one person claims an item, stronger proof of ownership is required before anything is released.
What You'll Need
For your report
- Booking ID, PNR or ticket reference
- Journey date, boarding point and destination
- Seat number and bus operator, if known
- A description of the item and where you last saw it
- Its approximate value, if relevant
To prove it's yours
- Photo of the item, or its invoice or receipt
- Serial number or IMEI for devices
- Distinctive marks, luggage tags or contents
- Government ID, only where reasonably necessary
- Written authorisation if someone collects for you
Read the full Lost and Found Policy for how items are handled, kept and released. Not happy with how your report was handled? See our Grievance Redressal Policy.